The network of websites operated by the Shaneel Group is comprised of various websites and web pages including without limitation those located at www.shaneel.com, www.designerparfums.com, www.parfumsscherrer.com, www.ghostfragrances.com, www.jenniferlopezbeauty.com www.playboyfragrances.com, www.cerruti1881fragrances.com, www.naomi-campbell-perfumes.com and www.fragranceexpert.com (collectively, the “Shaneel Group Websites” or individually a “Shaneel Group Website”).
The Shaneel Group Websites are operated by the Shaneel Group. The Shaneel Group comprises Shaneel Enterprises Limited and all its subsidiaries from time to time including without limitation SA Designer Parfums Limited.
Shaneel Enterprises Limited is registered in England and Wales under company number 02171783 and has its registered office at 78 Wembley Park Drive, Wembley, Middlesex, HA9 8HE. It is a limited company.
SA Designer Parfums Limited is registered in England and Wales under company number 04198899 and has its registered office at Amertrans Park, Bushey Mill Lane, Watford, Hertfordshire, WD24 7JG. It is a limited company.
We are licensed to manufacture, distribute and sell perfumes and related products under various third party trade marks including without limitation Jean-Louis Scherrer, Ghost, Naomi Campbell, Jennifer Lopez, Playboy, Cerruti, Manish Arora and Hawaiian Tropic. For more information, click here
We are the owner or the licensee of all intellectual property rights used in the Shaneel Group Websites, and in the material published on it. Those works are protected by, inter alia, copyright laws and treaties around the world. All such rights are reserved. You may, for non-commercial use only, print off one copy, and may download extracts, of any page(s) from the Shaneel Group Websites for your personal reference and you may draw the attention of others within your organisation to material posted on the Shaneel Group Websites. Without prejudice to the foregoing, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on the Shaneel Group
Commentary and other materials posted on a Shaneel Group Website is not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Shaneel Group Websites, or by anyone who may be informed of any of its contents.
The Shaneel Group Websites change regularly
We aim to update the Shaneel Group Websites regularly, and may change the content at any time. If the need arises, we may suspend access to a Shaneel Group Website, or close it indefinitely. Any of he material on the Shaneel Group Websites may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on the Shaneel Group Websites is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Shaneel Group Websites or in connection with the use, inability to use, or results of the use of any Shaneel Group Website, any websites linked to the Shaneel Group
Websites and any materials posted on them, including, without limitation any liability for:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
You must not misuse the Shaneel Group Websites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to the Shaneel Group Websites, the server on which the Shaneel Group Websites are stored or any server, computer or database connected to the Shaneel Group Websites.
You must not attack the Shaneel Group Websites via a denial-of-service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Shaneel Group Websites will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Shaneel Group Websites or to your downloading of any material posted on a Shaneel Group Website, or on any website linked to it.
You may link to the home page of any Shaneel Group Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
No Shaneel Group Website can be framed on any other site, nor may you create a link to any part of a Shaneel Group Website other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on the Shaneel Group Websites other than that set out above, please contact us.
Where a Shaneel Group Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to any Shaneel Group Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you have any concerns about material which appears on any of the Shaneel Group Websites, please click here. Thank you for visiting the Shaneel Group Websites.
These terms of supply (together with the documents referred to on it) tell you the terms of supply on which we supply any of the products listed on a Shaneel Group Website.
Please read these terms of supply carefully and make sure that you understand them, before ordering any products from a Shaneel Group Website. You should understand that by ordering any of our products, you agree to be bound by these terms of supply.
You should print a copy of these terms of supply for future reference.
Please tick the box on the page where you purchase products if you accept them. Please understand that if you refuse to accept these terms of supply, you will not be able to order any products from a Shaneel Group Website.
Some restrictions are placed on the extent to which we accept orders from specific countries. If we are unable to ship to your country, it will either be stated in our terms of supply or you will be informed at the checkout.
By placing an order through a Shaneel Group Website, you warrant that:
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation.
All advertisements and communications made by us on a Shaneel Group Website are “invitations to treat”, not offers. This means that if products shown on the site are not available or are incorrectly priced or otherwise incorrectly described, we are not obliged to sell you those products unless they have been confirmed in a Dispatch Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Dispatch Confirmation.
We may provide links on Shaneel Group Websites to the websites of other companies. We give no undertaking that products you purchase from third party sellers through a Shaneel Group Website, or from companies to whose website we have provided a link on a Shaneel Group Website, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.
We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller. Please refer to Price and Payment regarding our payment processing.
If you are contracting as a consumer, this DISCLAIMER does not affect your statutory rights against us.
If you would like information about your legal rights you should contact your local trading standards or citizens advice bureau.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
We ship all standard UK orders via Royal Mail and Next Day UK Orders via APC. We do not ship internationally.
Items will be shipped as soon as possible, and should arrive within the following timescales:
To cancel a Contract, you must inform us in writing. If the products have been delivered to you, you must also return the products to us as soon as reasonably practicable. In the UK we will cover the cost of returns (provided the product is unopened, unless it is being returned due to a fault). International returns are at your cost.
Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your other statutory rights as a consumer.
If for any reason you are dissatisfied with any product, simply follow the directions below to return the product fourteen days after receipt of the products by you, and we will promptly process your request and refund your money, unless a product is bring returned due to being faulty. Please ensure the product is in all its original packaging and has not been used.
Please contact our customer service team before returning any item and we will provide details of where to send it to.
We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase. Refunds will be processed without undue delay.
Competitions and prize draws
From time to time we may run competitions and prize draws (a “Promotion”). Each Promotion will have its own specific terms which will be published on the relevant Shaneel Group Website. The following general terms will apply:
If cancelling an order placed using a Code, the value of the Code will not be refunded;
Codes must be entered when you checkout and cannot be used at a later time if you fail to do so.
At Fragrance Expert (www.fragranceexpert.com) we endeavour to offer our customers an unparalleled service and products at competitive prices.
We actively monitor the prices offered by our competitors online and adjust our own prices accordingly.
How we compare prices against our competitors: We collect price data from our competitors as follows:
fragrancedirect.co.uk. perfume-click.co.uk, houseoffraser.co.uk, johnlewis.com, Debenhams.com, Selfridges.com (collectively “our Competitors” and individually “a Competitor”) are conducted every 48 hours.
If for any reason we cannot update the prices of products sold by any of our Competitors then price matching against that Competitor will be unavailable until the price data is available again.
The prices we match: We match the prices of our Competitors publicly available to all UK customers online, based on those displayed on our Competitor's own website. The price has to apply to an identical individual product in terms of brand and size. The product must be described as in stock on our Competitor’s website. If the product is described as out of stock on our Competitor’s website then the price will remain at the price when last sold.
We do not match exclusive prices only available to specific customers such as negotiated prices for bulk purchases or prices reserved only for certain groups of customers like club members. We also don't match prices only available via 3rd party websites or after voucher codes have been applied.
What are the restrictions? We reserve the right to amend or withdraw the price matching of products with our Competitors at any time without notice.
Prices are matched entirely at our discretion and we do not offer any form of price match promise or guarantee nor do we offer to reimburse any difference in price where a product sold by a Competitor is less expensive than on the fragranceexpert.com website.
We do not match prices which would reduce the price of a product below our cost price or to a price which is not financially feasible for us.
From time to time, we may run special promotions where we offer free gifts with purchases on certain products, or over certain order values. There may be a selection of gifts on offer, and customers may be required to add their choice of free gift to their basket on checkout. The following general terms will also apply:
Gifts cannot be added to orders retrospectively (i.e. if you forget to add your free gift, we will not be able to add this for you after your order has been placed)
Gift choices cannot be amended after an order has been placed.
All free gifts are subject to stock availability.
We may offer an alternative if the one selected is not available.
Free gift offers may be withdrawn at any time and without further notice.
Gift images displayed on the website are for illustration purposes only.
There is no cash alternative to free gifts.
From time to time we may operate a loyalty programme. In this event:-
We warrant to you that any product purchased from us through a Shaneel Group Website will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
If we fail to comply with these terms of supply, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms of supply or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this Contract.
We only supply the product for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for:
If you order products from a Shaneel Group Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Applicable laws require that some of the information or communications we send to you should be in writing. When using a Shaneel Group Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Shaneel Enterprises Limited unless we specify otherwise, at:
Shaneel Enterprises Limited
Bushey Mill Lane
By email to: email@example.com
We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
We may transfer our rights and obligations under these terms of supply to another organisation, but that will not affect your rights or our obligations under this Contract.
You may only transfer your rights and obligations under this Contract if we agree to this beforehand in writing.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following types of events: industrial action; riot, terrorist attack or threat of terrorist attack; natural disasters such as fires, floods or earthquakes; impossibility of the use of public or private telecommunications networks.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
No waiver by us of any (a) default, or (b) right or remedy under the Contract or any of these terms of supply, will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Each provision of these terms of supply shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
We have the right to revise and amend these terms of supply from time to time. You will be subject to the policies and terms of supply in force at the time that you order products from us.
Contracts for the purchase of products through a Shaneel Group Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.
A person who is not party to these terms of supply or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999